ArticleJournal of medical Internet research2023
Online Physician-Patient Interaction and Patient Satisfaction: Empirical Study of the Internet Hospital Service.
Article in Journal of medical Internet research, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 20 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
20 citing papers in PubMed, 32 citations in OpenAlex.
- A Dynamic Graph-Based Multiobjective Optimization Method for Physician Recommendation: Development and Evaluation Study.JMIR medical informatics · 2026Article
- Perceptions of simulated artificial intelligence in medical consultations: associations with stress, memory, and perceived credibility.NPJ digital medicine · 2026Article
- Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study.Journal of medical Internet research · 2026Article
- Association Between Physician Communication Features and Patient Outcomes in Telemedicine: Retrospective Cross-Sectional Observational Study.Journal of medical Internet research · 2026Observational
- Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis.JMIR human factors · 2026Article
- The Relationship Between Physician Self-Disclosure and Patient Acquisition in Digital Health Markets: Cross-Sectional Study.Journal of medical Internet research · 2026Observational
- Chinese patients' use of online healthcare services: an empirical analysis based on Chinese Social Survey 2021 (CSS2021) data.BMJ open · 2025Article
- Using Theory-Based Frameworks to Identify Barriers and Enablers of Physicians' Telemedicine Adoption and Develop Intervention Strategies in China: Multicenter Qualitative Study.Journal of medical Internet research · 2025Article
- The Impact of Perceived Quality on Patients' Adoption and Usage of Online Health Consultations: An Empirical Study Based on Trust Theory.Healthcare (Basel, Switzerland) · 2025Article
- MedBot vs RealDoc: efficacy of large language modeling in physician-patient communication for rare diseases.Journal of the American Medical Informatics Association : JAMIA · 2025Article
- Media-Induced and Psychological Factors That Foster Empathy Through Virtual Reality in Nursing Education: 2×2 Between-Subjects Experimental Study.JMIR medical education · 2025Article
- Mechanism Assessment of Physician Discourse Strategies and Patient Consultation Behaviors on Online Health Platforms: Mixed Methods Study.Journal of medical Internet research · 2025Article
- An evaluation of outpatient satisfaction in Chinese tertiary hospitals from a patient-centered perspective: a cross-sectional study.Frontiers in public health · 2025Article
- Ophthalmology Practice-Related Factors and Patient Loyalty: Mediating Role of Patient Satisfaction.Patient preference and adherence · 2024Article
- Association of internet use and health service utilization with self-rated health in middle-aged and older adults: findings from a nationally representative longitudinal survey.Frontiers in public health · 2024Article
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- Evaluating online doctor-patient communication quality and its effects: Text analysis approach.Digital healthArticle
- How AI-powered consultation services in internet hospitals influence patient satisfaction: A structural analysis.Digital healthArticle
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Corrections and comments
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Authors and funding
3 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn China, a form of online health service called the internet hospital became a prominent means of patient care when face-to-face visits were not possible during the COVID-19 pandemic to minimize transmission of the SARS-CoV-2 virus. Patients' internet hospital experiences largely depend on online physician-patient interaction. Yet, little is known about how physicians can improve patient satisfaction by using specific communication strategies online.
objectiveThis study aimed to identify specific communication strategies to help physicians deliver better quality internet hospital services. We also outline recommendations for hospitals to operate internet hospital platforms more effectively.
methodsA longitudinal data set was collected from an internet hospital platform operated by a top hospital in China. By extracting communication patterns from approximately 20,000 records of online health care services and by controlling the features of service requests, we tested the impacts of response load, more detailed style, and emotional comfort on patient satisfaction. We further explored the effects of these communication patterns in different service contexts.
resultsPhysicians with a low response load, a more detailed style, and expressions of emotional comfort received more positive patient feedback. Response load did not affect patient satisfaction with free online health service, whereas a more detailed style and emotional comfort enhanced satisfaction with free service. Response load significantly reduced patient satisfaction with paid online health service, while a more detailed style had no effect. Compared with free service, emotional comfort more strongly promoted patient satisfaction with paid service.
conclusionsThe communication strategies identified can help physicians provide patients with a better internet hospital experience. These strategies require hospitals to schedule each physician's online service period more appropriately. In addition, tailoring the strategies to service situations can facilitate more targeted and effective internet hospital service for patients.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.