Evidence mapPaperPMID 39471375Full record

Observational studyJMIR research protocols2024

Virtual Hospitals and Patient Experience: Protocol for a Mixed Methods Observational Study.

Tim Michael Jackson, Kanesha Ward, Shannon Saad, Sarah J White, Shila Poudel, Freya Raffan, Sue Amanatidis, Jenna Bartyn, Owen Hutchings, Enrico Coiera and 2 more

Abstract readObservational Study
In one paragraph

Observational study in JMIR research protocols, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
4citing papers in PubMed, 1 pooled it
field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

4 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Barriers and facilitators to the use of virtual wards: a systematic review of the qualitative evidence.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2025
    Pooled it
  2. Understanding the Role of Patients and Carers in a Virtual Hospital Through Journey Mapping: Multi-Method Triangulation Analysis.Health expectations : an international journal of public participation in health care and health policy · 2026
    Article
  3. Article
  4. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

Tim Michael Jackson *Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.ORCID 0000-0003-3539-6124
Kanesha Ward *Centre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.ORCID 0000-0002-2145-3629
Shannon SaadRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0000-0002-0423-5478
Sarah J WhiteCentre for Social Impact, University of New South Wales, Sydney, Australia.ORCID 0000-0001-7458-705X
Shila PoudelRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0009-0007-1498-6383
Freya RaffanRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0000-0001-8490-8646
Sue AmanatidisRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0000-0002-3606-9259
Jenna BartynRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0000-0001-6320-5888
Owen HutchingsRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0000-0002-2793-0027
Enrico CoieraCentre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.ORCID 0000-0002-6444-6584
Kevin ChanRPA Virtual Hospital (rpavirtual), Sydney Local Health District, Sydney, Australia.ORCID 0009-0002-2066-0332
Annie Y S LauCentre for Health Informatics, Australian Institute of Health Innovation, Macquarie University, Sydney, Australia.ORCID 0000-0002-3028-4222

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundVirtual care is increasingly incorporated within routine health care settings to improve patient experience and access to care. A patient's experience encompasses all the interactions an individual has with the health care system. This includes a greater emphasis on actively involving carers in the decisions and activities surrounding a patient's health care.

objectiveThis study aimed to investigate the variety of health care delivery challenges encountered in a virtual hospital and explore potential ways to improve the patient experience.

methodsFocusing on acute respiratory, this protocol outlines a mixed methods study exploring the patient experience of a virtual hospital in Australia, Royal Prince Alfred Virtual Hospital (rpavirtual). We will use an exploratory mixed methods approach comprising of secondary data analysis, observations, interviews, and co-design focus groups. Participants will include patients, their carers, and health care workers who are involved in the acute respiratory virtual hospital model of care. Together, the data will be triangulated to explore views and experiences of using this model of care, as well as co-designing recommendations for further improvement.

resultsFindings from this study will identify current barriers and facilitators to implementing virtual care, such as work-as-done versus work-as-imagined, equity of care, the role of carers, and patient safety during virtual care. As of August 2024, a total of 25 participants have been interviewed.

conclusionsThis protocol outlines a mixed methods case study on the acute respiratory model of care from Australia's first virtual hospital, rpavirtual. This study will collect the experiences of patients, carers, and health care workers to co-design a series of recommendations to improve the patient experience. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): DERR1-10.2196/58683.

Indexed as

Focus GroupsAustraliaHumansMaleObservational Studies as TopicPatient SatisfactionQualitative ResearchTelemedicinebarriersco-designfacilitatorsmixed methodpatient experiencevirtual carevirtual hospitalvirtual services

Identifiers

PMID39471375
PMCPMC11558216

What Socratic holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.