ArticleBMC public health2024
Parental/guardians' satisfaction with vaccination service and its associated factors: a cross-sectional study from Eastern China.
Article in BMC public health, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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Who cites it
3 citing papers in PubMed.
- Satisfaction with immunization services and factors associated with satisfaction among guardians of 0-6-year-old children in China: A cross-sectional study.Human vaccines & immunotherapeutics · 2026Article
- Teacher punishment intensity and parental trust in rural China: a moderated mediation of violation severity and trustworthiness.Frontiers in psychology · 2025Article
- Knowledge, attitudes and practices toward childhood vaccination among guardians in Chengdu, China: a cross-sectional study.Frontiers in pediatrics · 2025Article
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundVaccination is a simple and effective preventative measure against infections and diseases among populations, especially children. This study aimed to evaluate parental/guardians' satisfaction with vaccination services and examine its associated factors in China.
methodsThis study used mixed methods of quantitative and qualitative research methods. Stratified sampling method was used to recruit parents/guardians of children aged 0-6 years from 21 vaccination clinics in Kunshan, Eastern China in 2023. Quantitative data were collected via an online questionnaire. Logistic regression and structural equation model were used to examine factors associated with the satisfaction. Moreover, focus group discussion was performed to gain an in-depth understanding for satisfaction.
resultsThe overall satisfaction rate was 92.9% (95% CI: 92.5%, 93.2%) among 1083 parents/guardians. Specifically, 92.1%, 93.2%, 93.2%, and 96.2% of the parents/guardians were satisfied/agreed or very satisfied/agreed with environment of vaccination and convenience, pre-vaccination preparation, upon and post-vaccination service, and attitudes towards vaccination, respectively. Structural equation model analysis showed that the fitting effect was acceptable (χ
conclusionsThe satisfaction rate of the parents/guardians with vaccination service provided for their children was high. Nevertheless, our findings suggest that vaccination clinics could further improve the quality of service by upgrading the vaccination environment, reducing waiting time, optimizing appointment mechanism, and making convenience and accessibility of the vaccination.
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