Observational studyJournal of general internal medicine2025
Outcomes of Asynchronous e-Visits vs. Telephone or Video Visits for Common Primary Care Concerns.
Observational study in Journal of general internal medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
2 citing papers in PubMed.
- Clinical Characteristics of an Emergency Department-led Asynchronous Care Platform.The western journal of emergency medicine · 2026Article
- E-Visit Usage Among a Population of Young Adults.The Permanente journal · 2026Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
backgroundAsynchronous structured electronic visits (e-Visits) can offer efficient day-or-night care-seeking for some uncomplicated conditions when linked to their electronic health record.
objectiveCompare asynchronous e-Visit outcomes with scheduled telemedicine visits.
designObservational cohort study in an integrated delivery system during a COVID-19 pandemic restrictions on in-person visits.
participantsAll 24,584 patients newly seeking primary care for urinary tract infection (UTI) or pink eye via e-Visit or telephone/video visit April 2020-March 2021.
interventionsAsynchronous e-Visits. MAIN MEASURES: Antibiotic prescribing and follow-up care-seeking within 72 h or 7 days (office or ED visits, hospitalization) were examined using multivariable analyses. KEY
resultsAmong 14,909 e-Visits, 6290 telephone visits, and 3385 video visits: 69.1% of UTI visits were e-Visits and 31.5% for pink eye were e-Visits. After adjustment, for UTI, 90.7% (95% CI: 90.2%-91.2%) of e-Visit patients received an antibiotic prescription and 13.9% (95% CI: 8.5%-9.5%) had a clinically related 7-day outpatient visit (vs. 60.7% [95% CI: 59.2%-62.1%] antibiotic prescribing for telephone and 57.3% [95% CI: 54.4%-60.2%] for video; 8.8% [95% CI: 8.0%-9.6%] return visits after telephone visit, and 9.0% [95% CI: 7.4%-10.6%] after video). For pink eye, 36.8% (95% CI: 33.7%-38.3%) of e-Visits received an antibiotic prescription and 13.9% (95% CI: 12.3%-15.6%) had an outpatient visit (vs. 42.6% [95% CI: 40.2%-45.1%] antibiotic prescribing for telephone and 39.9% [95% CI: 37.8%-41.9%] for video; 11.0% [95% CI: 9.4%-12.6%] return visits after telephone visit and 10.6% [95% CI: 9.4%-11.9%] after video). Clinically related emergency room visits were rare and not significantly different between visit types.
conclusionsAntibiotic prescribing varied, but return follow-up visits were comparable between telemedicine channels for UTI. Return rates for pink eye were 3% marginally higher after e-Visit than for scheduled telemedicine, without ED visit or hospitalization differences. Asynchronous care options for common primary care concerns may expand care access with comparable outcomes. Additional outreach may be needed to ensure access and awareness of e-Visits.
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