Evidence map›Paper›PMID 41274198›Full record

ArticleInternational dental journal2026

Dental Patients' Loyalty and Experiences with Staff/Systems in a Tertiary Hospital.

Xiao Hu, Jingwen Cai, Hui Sun, Wei Liu, Hong Wei

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in International dental journal, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Xiao HuKey laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, Xi'an, Shaanxi, China.
Jingwen CaiKey laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, Xi'an, Shaanxi, China.
Hui SunKey laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, Xi'an, Shaanxi, China.
Wei LiuSchool of Economics & Management, Northwest University, Xi'an, Shaanxi, China.
Hong WeiKey laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, Xi'an, Shaanxi, China. Electronic address: 44808545@qq.com.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

objectivesThis study examines relationships between outpatients' experience with medical staff, hospital system construction, and patient loyalty, exploring how enhancing experience boosts loyalty.

methodsA cross-sectional study via in person interviews with 288 outpatients at a Xi'an tertiary dental hospital by simple random sampling. Questionnaires included experience (staff, system), loyalty, demographics, and satisfaction. Structural equation modeling analyzed latent/observed variable relationships, adjusting for demographics.

results61.5% were female, 50.7% were aged 30-60 years old, 92.4% participants satisfied with the oral health services. System construction strongly affected staff experience (β = 0.93). Both system (β = 0.72) and staff experience (β = 0.78) influenced loyalty. Loyalty and satisfaction had reciprocal links (β = 0.56/β = 0.55).

conclusionsThis study provides a framework for understanding dental patient loyalty through structural equation modelling to guide similar institutions and broader healthcare settings. Future research, should include larger cohort and explore mediating/moderating factors.

Indexed as

Patient SatisfactionTertiary Care CentersAdultAgedCross-Sectional StudiesFemaleHumansMaleMiddle AgedSurveys and QuestionnairesYoung AdultDental hospitalHealth facility designOral healthPatient carePatient satisfaction

Identifiers

PMID41274198
PMCPMC12681556

What Socratic holds

Textmetadata
LicenceCC BY-NC-ND
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.