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ArticleJournal of general internal medicine2026

Primary Care Physicians' Experiences with Integrated Mental Health Specialist Video Consultations-A Normalization Process Theory-Based Mixed-Methods Evaluation.

Selina Müller, Lidia Gagelmann, Justus Tönnies, Alina Wildenauer, Michel Wensing, Hans Christoph Friederich, Markus W Haun

Registry-linked trialAbstract read
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In one paragraph

Article in Journal of general internal medicine, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT04316572 (ImPROving Cross-sectoral Collaboration Between Primary and Psychosocial Care), which is not on this map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

NCT04316572 nacompletednot on this map

ImPROving Cross-sectoral Collaboration Between Primary and Psychosocial Care: A Randomised Controlled Superiority Trial to Compare the Effectiveness of a Mental Health Specialist VIDEo Consultations Model Versus Treatment as Usual in Patients With Depression or Anxiety Disorders in Primary Care

TypeinterventionalSponsorHeidelberg UniversityRan2020 to 2022Enrolled376ConditionsDepression, Anxiety DisorderArmsmental health specialist video consultation
3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

7 authors.

Selina MüllerDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany. selina.mueller@med.uni-heidelberg.de.ORCID http://orcid.org/0000-0003-0886-3487
Lidia GagelmannDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany.
Justus TönniesDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany.
Alina WildenauerDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany.
Michel WensingDepartment of General Practice and Health Services Research, Heidelberg University, Heidelberg, Germany.
Hans Christoph FriederichDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany.
Markus W HaunDepartment of General Internal Medicine and Psychosomatics, Heidelberg University, Heidelberg, Germany.

Funding

Bundesministerium für Bildung und Forschung 01GY16129
6 · The paper itself

Abstract

backgroundStructural barriers limit timely access to specialised mental health services. Technology-based integrated care models, such as mental health specialist video consultations, connect primary care physicians, patients, and mental health specialists regardless of geographic constraints. Primary care physicians are pivotal for delivering mental health care and critical for understanding facilitators and barriers to implementing mental health specialist video consultations.

objectivesThis study aimed to (1) prospectively investigate the implementation of mental health specialist video consultations in primary care and (2) derive actionable recommendations for scalable implementation by exploring primary care physicians' experiences through Normalization Process Theory.

designMixed-methods evaluation (qualitative-primary embedded design) using semi-structured interviews, complemented by quantitative NoMAD (Normalisation MeAsure Development) questionnaire data.

participantsEighteen rural primary care physicians in Germany. APPROACH: Thematic analysis guided by Normalization Process Theory (Coherence, Cognitive Participation, Collective Action, Reflexive Monitoring). NoMAD data were analysed using descriptive statistics. KEY

resultsNarratives and high NoMAD scores indicated clear understanding of mental health specialist video consultations as delivering low-threshold, immediate support regardless of regional barriers (Coherence), and confidence in the suitability of on-site delivery within primary care, particularly for patient safety (Cognitive Participation). However, participants emphasised the need for adequate resources-space, staff, and streamlined workflows-to minimise burden on practice routines (Collective Action). Physicians highlighted the benefits of mental health specialist video consultations, including reduced workload, improved patient outcomes, and overall relief for the health system (Reflexive Monitoring).

conclusionsMental health specialist video consultations are a promising practical tool for integrating mental health services into primary care, with primary care physicians central to its success. However, addressing structural barriers at the practice and system levels is crucial for embedding mental health specialist video consultations into routine workflows.

trial registrationClinicalTrials.gov (NCT04316572). Prospectively registered on 20 March 2020.

Indexed as

integrated caremental healthmixed-methods researchNormalization Process Theoryprimary caretelemedicinethematic analysisvideo consultations

Identifiers

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Registered trials

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.