ArticleJMIR medical informatics2026
Patient Experiences With Outpatient Pharmacy Services in Hospitals Using Automated Pharmacy Systems: Cross-Sectional Study.
Article in JMIR medical informatics, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Authors and funding
6 authors.
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Abstract
Background: Advancements in health technology and the adoption of electronic systems in hospital pharmacies have transformed pharmacy practice and service delivery, with patients and health care providers reporting perceived benefits related to patient care and safety. Therefore, it is of paramount importance to seek patients' opinions based on their experiences in receiving outpatient pharmacy services through automated pharmacy systems. Objective: This study aimed to investigate patients' experiences and explore their satisfaction with outpatient pharmacy services in hospitals using automated pharmacy systems. Methods: This cross-sectional study used an online questionnaire to assess patients' experiences of outpatient pharmacy services in governmental hospitals in Kuwait where automated pharmacy systems are implemented. Results: Almost 95% (393/416) of the participants either agreed or strongly agreed that they were totally satisfied with the services delivered through the automated pharmacy systems. Participants reported the perceived benefits of these outpatient pharmacy services, including perceived prevention of medication errors (211/416, 50.7%), time savings (356/416, 85.6%), and easier access to prescription information at any time (249/416, 59.9%). Conclusions: Patients' experiences with outpatient pharmacy services in automated pharmacy settings were generally positive, reflecting satisfaction with medication collection and service quality.
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