Evidence map›Paper›PMID 41813324›Full record

ArticleJMIR medical informatics2026

Patient Experiences With Outpatient Pharmacy Services in Hospitals Using Automated Pharmacy Systems: Cross-Sectional Study.

Ali Jasem Buabbas, Fatemah Mohammad Alsaleh, Mariam Alsanafi, Maryam Ali Safar, Ahmad T Al-Sultan, Talal Ahmad Zaman

Abstract read
In one paragraph

Article in JMIR medical informatics, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Ali Jasem BuabbasDepartment of Community Medicine and Behavorial Sciences, College of Medicine, Kuwait University, Hawalli, Jabriya, 13009, Kuwait, +965 90968464.ORCID 0000-0002-2980-4956
Fatemah Mohammad AlsalehDepartment of Pharmacy Practice, College of Pharmacy, Kuwait University, Jabriya, Kuwait.ORCID 0000-0003-2533-494X
Mariam AlsanafiDepartment of Pharmacy Practice, College of Pharmacy, Kuwait University, Jabriya, Kuwait.ORCID 0000-0002-1366-3693
Maryam Ali SafarMinistry of Health, Kuwait, Kuwait.ORCID 0009-0000-1106-9036
Ahmad T Al-SultanDepartment of Community Medicine and Behavorial Sciences, College of Medicine, Kuwait University, Hawalli, Jabriya, 13009, Kuwait, +965 90968464.ORCID 0000-0003-4504-6195
Talal Ahmad ZamanCollege of Medicine, University of Alexandria, Alexandria, Egypt.ORCID 0009-0000-8717-0691

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: Advancements in health technology and the adoption of electronic systems in hospital pharmacies have transformed pharmacy practice and service delivery, with patients and health care providers reporting perceived benefits related to patient care and safety. Therefore, it is of paramount importance to seek patients' opinions based on their experiences in receiving outpatient pharmacy services through automated pharmacy systems. Objective: This study aimed to investigate patients' experiences and explore their satisfaction with outpatient pharmacy services in hospitals using automated pharmacy systems. Methods: This cross-sectional study used an online questionnaire to assess patients' experiences of outpatient pharmacy services in governmental hospitals in Kuwait where automated pharmacy systems are implemented. Results: Almost 95% (393/416) of the participants either agreed or strongly agreed that they were totally satisfied with the services delivered through the automated pharmacy systems. Participants reported the perceived benefits of these outpatient pharmacy services, including perceived prevention of medication errors (211/416, 50.7%), time savings (356/416, 85.6%), and easier access to prescription information at any time (249/416, 59.9%). Conclusions: Patients' experiences with outpatient pharmacy services in automated pharmacy settings were generally positive, reflecting satisfaction with medication collection and service quality.

Indexed as

OutpatientsPatient SatisfactionPharmacy Service, HospitalAdultAutomationCross-Sectional StudiesFemaleHumansMaleMiddle AgedSurveys and Questionnairesautomated pharmacye-dispensinge-prescribingpatient experiencepatient satisfactionpharmacy practice

Identifiers

PMID41813324
PMCPMC12978900

What Socratic holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.