Evidence map›Paper›PMID 42055613›Full record

ArticleBMJ open2026

The GRACE video-telehealth project protocol: a mixed-methods study to improve quality, safety and acceptability of video-telehealth in Australian general practice and residential aged care.

Ann Carrigan, Melissa T Baysari, Georgina Luscombe, Brendan McCormack, Amy Von Huben, Vaibhav Tyagi, Richard Taggart, Jill Nash, Simon Willcock, David Wilkinson and 13 more

Abstract read
PubMed Full text at PMC Publisher
In one paragraph

Article in BMJ open, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

23 authors.

Ann CarriganDigital Health Human Factors Research Group, Sydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia ann.carrigan@sydney.edu.au.ORCID http://orcid.org/0000-0002-2525-9241
Melissa T BaysariDigital Health Human Factors Research Group, Sydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.ORCID http://orcid.org/0000-0003-1645-9126
Georgina LuscombeSchool of Rural Health, Faculty of Medicine and Health, The University of Sydney, Orange, New South Wales, Australia.
Brendan McCormackSydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Amy Von HubenLeeder Centre for Health Policy, Economics & Data, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Vaibhav TyagiSydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Richard TaggarteHealth NSW, Sydney, New South Wales, Australia.
Jill NashNorth Sydney Primary Health Network, Sydney, New South Wales, Australia.
Simon WillcockPrimary Care, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.
David WilkinsonCentre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.
Stephen BarnettGraduate School of Medicine, University of Wollongong, Wollongong, New South Wales, Australia.
Andrew BonneyGraduate School of Medicine, University of Wollongong, Wollongong, New South Wales, Australia.
Joel J RheeDiscipline of General Practice, School of Clinical Medicine, University of New South Wales, Sydney, New South Wales, Australia.
Christopher PearceCentre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.ORCID http://orcid.org/0000-0002-3132-6033
Fiona RobinsonSydney Medical School, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Timothy F ChenSydney Pharmacy School, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Sanjyot VagholkarPrimary Care, Faculty of Medicine, Health and Human Sciences, Macquarie University, Sydney, New South Wales, Australia.
Heather RussellSchool of Rural Health, Faculty of Medicine and Health, The University of Sydney, Orange, New South Wales, Australia.
Ai-Vee ChuaSchool of Rural Health, Faculty of Medicine and Health, The University of Sydney, Orange, New South Wales, Australia.ORCID http://orcid.org/0000-0002-2040-8674
Ramon ShabanSydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Soumya SoumyaDigital Health Human Factors Research Group, Sydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Agnivo SenguptaDigital Health Human Factors Research Group, Sydney School of Nursing & Midwifery, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.
Meredith MakehamCommunity and Primary Health Care, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia.ORCID http://orcid.org/0000-0001-7510-0901

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

introductionAccess to safe, high quality, acceptable and sustainable general practice (GP) and primary care services is essential to improved health outcomes and quality of life for people living in residential aged care homes (RACH). There are, however, critically low levels of service availability and a decline in GPs providing RACH services globally, suggesting there is an urgent need for safe and effective models of care. Telehealth, delivered as part of a holistic model of care, offers a solution to address this gap but comprehensive, person-centred research is needed to directly assess its effect on safety and quality of care in RACH settings.

objectivesThis collaborative 4-year project (General practice and Residential Aged CarE: GRACE video-telehealth) will (1) scope current telehealth models of care and their acceptability and person-centredness, including identifying the barriers and enablers experienced by RACH residents, carers, staff, GPs and practice managers; (2) co-design a best-practice model of care with an accompanying suite of digital resources and education materials to improve the uptake of video-telehealth; and (3) implement and evaluate this best-practice model of care. METHODS AND ANALYSIS: This is a mixed-methods study of residents, carers, RACH staff, GPs and their practice teams that will be conducted across New South Wales, Australia. This protocol describes a staged approach across three phases. In Phase 1, we will collect baseline measures of the frequency of telehealth use in GP practices and RACHs, clinical outcomes (eg, hospitalisations), questionnaires to measure person-centred care, satisfaction and usability of telehealth and qualitative observations and semi-structured interviews. In Phase 2, we will conduct workshops to co-design an intervention that will include developing a model of care to support person-centred video-telehealth, with an accompanying online hub of resources and educational materials to facilitate and support its utilisation. In Phase 3, we will implement and evaluate the intervention. Data will be analysed statistically and thematically and synthesised. ETHICS AND DISSEMINATION: Ethics approval has been obtained from the University of Sydney Human Research Ethics Committee (2025/000340) (human.ethics@sydney.edu.au). Prior informed written consent will be obtained from all research participants. Findings from each phase of the study will be submitted for peer-reviewed publication. Project outputs will be disseminated for implementation more widely across New South Wales and Australia.

Indexed as

General PracticeHomes for the AgedTelemedicineAgedAustraliaDigital HealthHumansPatient-Centered CarePatient SafetyQuality ImprovementGeneral PracticeHealth Services for the AgedNursing HomesPatient-Centered CareTelemedicine

Identifiers

PMID42055613
PMCPMC13141005

What Socratic holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.