ReviewSSM - population health2026
Home-based telework and worker health and well-being across service occupations: A critical interpretive synthesis.
Review in SSM - population health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
0 citing papers in PubMed.
No citing paper in PubMed yet.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The rapid expansion of home-based telework since COVID-19 has diversified the remote workforce to include service occupations centered on real-time interaction with patients, clients, and customers. Yet the literature on telework and health remains largely oriented toward the experiences of knowledge workers, obscuring how home-based telework shapes the health and well-being of interaction-intensive service workers. We conducted a Critical Interpretive Synthesis of 69 peer-reviewed studies (2000 to 2025) to develop a theoretical account of how home-based telework is experienced across service occupations. The evidence base was profoundly skewed: 64 studies examined healthcare and social work professionals, while only three focused on scripted, routinized, and monitored service roles such as call and contact center work. The synthesis identified two divergent narratives, each reflecting a distinct labor process through which home-based telework shapes worker health and well-being. For healthcare and social work professionals, home-based telework eroded the institutional boundaries that had contained clinical distress within the workplace, transforming the home into a "contaminated sanctuary" as the emotional and psychological demands of care work increasingly spilled into private life. For call and contact center workers, while home-based telework initially appeared to reduce direct physical surveillance, control was reconstituted through digital technologies, producing a "digital panopticon" marked by algorithmic monitoring, enforced immobility, and the collapse of work-home boundaries. These findings suggest that the health consequences of home-based telework are shaped as much by the organization and demands of the work being performed as by the domestic setting.
Identifiers
What Socratic holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the Socratic graph.