ArticleFrontiers in public health2026
How digital technology enhances the efficiency and balances the value of primary healthcare services: a research in Tianjin, China.
Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Against the backdrop of the deep integration of the Digital China initiative and the Rural Revitalization Strategy, the use of digital technology to empower primary healthcare services has become an inevitable trend. However, the paradox between precision and warmth needs to be resolved, and the scientific design and implementation of public health policies are key to addressing this challenge. Taking Tianjin's Primary Digital Health Community as a case study, this paper constructs a dual embedding analysis framework of "Process-Relational" to systematically explore the underlying mechanisms and practical pathways of digital technology empowerment, thereby providing theoretical support for public health policy formulation. The study finds that the core of digital empowerment lies in the synergistic interaction between process embedding and relational embedding: process embedding achieves precision across the entire service chain through standardized systems, integrated platforms, and AI algorithms, thereby establishing a foundation for enhanced efficiency; Relational embedding conveys human warmth by empowering frontline staff, connecting diverse stakeholders, and creating emotional spaces. Together, these form a virtuous cycle that drives primary healthcare services to achieve a triple leap in efficiency, governance, and value. The dual-embedding mechanism revealed in this paper offers practical insights for optimizing public health policies. It aids in formulating grassroots healthcare development policies that balance efficiency with equity, and technology with humanistic values, thereby promoting the high-quality development of grassroots public health services.
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