ArticleHealth science reports2026
Perceived Healthcare Service Quality of Patients in the Post COVID-19 Pandemic: A Cross-Sectional Study at a Public District Hospital in Vietnam.
Article in Health science reports, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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4 authors.
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Abstract
Background and Aim: After the COVID-19 pandemic, Vietnamese hospitals experienced reduced patient numbers, staffing shortages, and decreased morale, adversely affecting service quality and patient satisfaction. This study aimed to assess patients' perceptions of healthcare service quality at a primary facility in the post-pandemic context and compare these findings with pre-pandemic benchmarks. Methods: A cross-sectional study conducted at a public district hospital surveyed outpatient clients between November 1, 2022 and June 30, 2023 using the SERVPERF tool for quality assessment. Data were analyzed using descriptive statistics and bivariate analysis. Results: A total of 190 outpatients participated (58.9%, Conclusion: This study provides a post-pandemic assessment of PHSQ, showing high SERVPERF scores but a relatively low proportion of "good" PHSQ when compared to pre-pandemic benchmarks.
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