Evidence map›Paper›PMID 42780286›Full record

ArticleFrontiers in public health2026

Consumer-expressed needs concerning age-friendly products in China: a computational grounded theory analysis of online reviews.

Zhengze Li, Zhenkang Fu, Qinghua Zhu, Kejia He

Abstract read
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Article in Frontiers in public health, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

What it found

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2 · The registry

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3 · Its place in the literature

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4 · The record

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5 · Who and what money

Authors and funding

4 authors.

Zhengze LiSchool of Information Management, Nanjing University, Nanjing, China.
Zhenkang FuSchool of Information Management, Nanjing University, Nanjing, China.
Qinghua ZhuSchool of Information Management, Nanjing University, Nanjing, China.
Kejia HeSchool of Information Management, Nanjing University, Nanjing, China.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Purpose: As population aging in China continues to intensify, age-friendly products play an increasingly important role in supporting older adults' quality of life and advancing the smart senior care industry. However, existing studies predominantly rely on traditional methods, such as questionnaires and interviews, to identify user needs, with limited systematic investigation of needs expressed in real-world product contexts. To address this gap, this study analyzes consumer expressions in online reviews from Chinese e-commerce platforms and adopts computational grounded theory to identify and conceptualize user needs concerning age-friendly products. Methods: A total of 17,133 reviews concerning 66 age-friendly products were collected from Taobao and Tmall. The corpus may include reviews written by older product users, family purchasers, caregivers, institutional staff, and other consumers. After data preprocessing, a computational grounded theory approach was applied through a three-stage analytical procedure comprising pattern detection, pattern refinement, and pattern confirmation. Results: The analysis identified 8 main categories and 28 basic categories of user needs derived from consumer reviews concerning age-friendly products. These categories were organized into a four-layer conceptual framework comprising the foundational assurance layer, core utility layer, adaptation support layer, and value-oriented vision layer. Conclusion: By analyzing naturally occurring online reviews, this study broadens the data sources and contextual scope of user needs research concerning age-friendly products. The four-layer framework distinguishes the complementary roles of assurance, practical utility, adaptation support, and value evaluation across product acquisition, everyday use, caregiving, and service contexts. The application of computational grounded theory to user-generated content not only provides a systematic approach for uncovering latent user needs, but also offers actionable insights for the design and optimization of age-friendly products, as well as for the advancement of the smart senior care industry.

Indexed as

AgingConsumer BehaviorInternetNeeds AssessmentAgedChinaGrounded TheoryHumansQuality of Lifeage-friendlyBERTopiccomputational grounded theoryonline reviewuser needs model

Identifiers

PMID42780286
PMCPMC13597768

What Socratic holds

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